Cancellation & Refunds Policy

1. Overview

At Inflira, we strive to provide exceptional service to our users. This Cancellation & Refunds Policy explains your rights and our procedures regarding subscription cancellations, refunds, and payment-related matters for our campaign management and Brand Ambassador Management System ("BAMS") services.

This policy applies to all subscription plans, premium features, and paid services offered through the Inflira platform. By subscribing to our services, you acknowledge and agree to the terms outlined in this policy.

2. Subscription Plans & Billing

2.1 Available Plans

Inflira offers the following subscription tiers:

• Free Plan: Basic features with limited access
• Premium Plan: Enhanced features for individual users
• Business Plan: Advanced features for small to medium businesses
• Enterprise Plan: Full-featured solution for large organizations

2.2 Billing Cycles

• Monthly Subscriptions: Billed every 30 days from the subscription start date
• Annual Subscriptions: Billed every 12 months with discounted rates
• Custom Enterprise: Billing terms as per signed agreement

2.3 Payment Processing

We use secure third-party payment processors including CashFree, Stripe, and PayPal. All payments are processed in accordance with industry security standards and applicable regulations.

3. Cancellation Policy

3.1 How to Cancel

You can cancel your subscription at any time through:

• Account Settings: Navigate to Settings → Subscription → Cancel Subscription
• Email Request: Send cancellation request to admin@inflira.com
• Customer Support: Contact our support team for assistance

3.2 Cancellation Effective Date

• Monthly Plans: Cancellation takes effect at the end of the current billing cycle
• Annual Plans: Cancellation takes effect at the end of the current annual period
• Immediate Cancellation: Available with account deletion (no refund)

3.3 Access After Cancellation

After cancellation:

• You retain access to premium features until the end of your paid period
• Your account automatically downgrades to the Free plan
• Data and content remain accessible but with limited functionality
• Campaign history and analytics are preserved for 12 months

4. Refund Policy

4.1 Refund Eligibility

30-Day Money-Back Guarantee:

• Available for first-time subscribers to Premium, Business, or Enterprise plans
• Must be requested within 30 days of initial subscription
• Full refund of the subscription fee (excluding transaction fees)
• One-time offer per user/organization

4.2 Prorated Refunds

Prorated refunds may be issued in the following circumstances:

• Service Downtime: Extended outages exceeding 24 hours
• Billing Errors: Incorrect charges or duplicate payments
• Feature Unavailability: Advertised features not functioning as described
• Account Suspension: Due to platform error (not user violation)

4.3 Non-Refundable Items

The following are not eligible for refunds:

• Subscription fees after the 30-day guarantee period
• Campaign spending and influencer payments
• Third-party service fees (payment processing, social media API costs)
• Custom development or consulting services
• Accounts terminated for Terms of Service violations

5. Campaign, BAMS & Payment Refunds

5.1 Campaign Payment System

Inflira facilitates transparent payment tracking for campaigns:

• Companies record payments made to influencers
• Influencers confirm receipt of payments upon completion
• Disputes are mediated through our resolution process

5.2 Campaign Cancellation

• Before Influencer Acceptance: Full refund to company
• After Acceptance, Before Work Starts: Refund minus 10% platform fee
• Work in Progress: Partial payment based on completed deliverables
• Completed Campaigns: No refund unless quality issues are proven

5.3 Dispute Resolution

For campaign-related disputes:

• Both parties can initiate dispute resolution within 14 days
• Inflira mediates based on evidence and platform guidelines
• Resolution typically completed within 5-7 business days
• Final decisions are binding and enforceable

5.4 BAMS Ambassador Relationships

Cancellation, payment, and dispute terms for a BAMS ambassador program or relationship are governed by the commercial terms accepted by the company and influencer for that relationship, together with this policy.

6. Refund Process

6.1 How to Request a Refund

1. Submit Request: Email admin@inflira.com with your refund request
2. Provide Information: Include account details, payment reference, and reason
3. Review Process: Our team reviews within 3-5 business days
4. Decision Notification: You'll receive approval or denial with explanation
5. Processing: Approved refunds processed within 5-10 business days

6.2 Required Information

When requesting a refund, please provide:

• Account email address and user ID
• Payment transaction ID or invoice number
• Detailed reason for refund request
• Supporting documentation (if applicable)
• Preferred refund method

6.3 Refund Methods

Refunds are processed using the original payment method:

• Credit/Debit Cards: 5-10 business days
• PayPal: 3-5 business days
• Bank Transfer: 7-14 business days
• Digital Wallets: 1-3 business days

7. Special Circumstances

7.1 Technical Issues

If you experience technical problems that prevent service usage:

• Contact support immediately for troubleshooting
• Document the issue with screenshots or error messages
• Refunds considered for unresolved issues affecting core functionality

7.2 Account Suspension or Termination

• Platform Error: Full refund for remaining subscription period
• User Violation: No refund, immediate termination
• Mutual Agreement: Prorated refund based on circumstances

7.3 Force Majeure

In cases of events beyond our control (natural disasters, government actions, etc.), refunds will be considered on a case-by-case basis, prioritizing user fairness and business sustainability.

8. Chargeback Policy

We strongly encourage contacting us before initiating chargebacks:

• Chargebacks may result in immediate account suspension
• We provide evidence to payment processors for legitimate charges
• Successful chargebacks may prevent future account creation
• Direct resolution is faster and maintains account standing

9. Contact Information

For cancellation or refund requests, contact us:

We are committed to resolving all requests fairly and promptly while maintaining the integrity of our platform and services.